Your policy

When things go wrong making an insurance claim can be stressful, especially if you’ve already gone through trauma such as a car accident, losing everything in a fire or falling ill overseas.

The good news is that insurers will guide you through this process and make it as smooth as possible. More than 97 per cent of all claims made each year are paid by insurers, according to the Financial Ombudsman Service. Learn more about the claims process here.