Claims Explained

What is a claim?

The Claims Process


The claims process is generally the same across the board. The policy holder is expected to go through a few steps in the process. However, each insurance class may have a few differentiating factors, for example, motor insurance will require that assessment is done to determine whether to repair or replace the vehicle. On the other hand, medical insurance is slightly different.


The first thing you must do is contact your insurance company as soon as practical after the event happens, especially if the loss is due to theft or a serious accident. You may choose to review your policy document to establish if you have a valid claim and that the event is not on the list of exclusions for your policy. Your insurer will do this anyway once you lodge a claim.


If you have all the information that the insurance company requires, making a claim becomes straightforward.